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Q&A
FAQ
Q.
Does stretching hurt? I'm worried because my body is stiff.
A.
The intensity will be adjusted to suit your needs. Please rest assured that the intensity will be just right, with just enough pain to feel comfortable.
Q.
Does a foot massage hurt? I don't like pain.
A.
We do not use acupressure devices. We massage by hand, and the intensity will be adjusted to suit the customer, so please rest assured.
Q.
What kind of clothes should I wear? Do I need to bring a change of clothes?
A.
In addition to comfortable clothing such as training wear, loose clothing made of soft materials is also fine. We also have rental clothes (for a fee) so you can come empty-handed.
Q.
Will I be naked during the massage?
A.
No. Our massages only cover areas from the neck up, the palms to the arms, and the legs from the knees down.
Q.
Is there a registration fee? I'm worried that I'll have to pay high course fees.
A.
There are no membership fees. Our simple fee structure allows you to pay as you go. We also offer discounted tickets for those who want to come regularly.
Q.
My plans have suddenly changed and I can no longer go. Will I get a refund?
A.
・Cancel more than 3 days before the reservation date → Full refund. You can cancel yourself from the reservation page. ・Cancel from 3 days before the reservation date to 6pm the day before → 50% refund. You cannot cancel yourself. We will process the refund after you contact us by phone, email, LINE, etc. ・Cancel after 6pm the day before the reservation date → No refund as a general rule. If you cancel due to unavoidable circumstances such as disruptions to public transportation, please contact us. We will provide a partial refund.
